Shipping & Refund Policy

SHIPPING
We ship out all products via SF Express the next business day from when the order was placed.

Shipping typically takes 1-3 business days.

Shipping cost will be $30 per order. For orders more than $200, we offer free shipping within Hong Kong.

FREE SHIPPING
We provide free shipping for orders more than $200. Remember to select the free shipping option at check out. There will be NO REFUNDS made if the order is submitted without the free shipping option selected.

If you may have any questions please contact us at info@caterpy.hk

RETURNS
Our main focus is making sure you are happy with your purchase. Any items that are damaged upon delivery can be returned/exchanged within 5 days of receiving the product. Please be aware that anything you send back needs to be in the same condition in which it was received. Refunds will be made after we receive the original product.

Please email us – info@caterpy.hk